Long Distance Order For Service

Accepted forms of payment are:
Cash, money order, certified check, credit card or debit card.
If payment is in the form of cash, certified check, or money order, you are entitled to a 3% cash discount.

WHITE GLOVE MOVING PACKING OPTIONS:

BRONZE: White Glove Moving will professionally pack all furniture, mattresses, and wardrobe boxes. All labor & material included within the package.
SILVER: White Glove Moving will professionally pack all furniture, mattresses, wardrobe boxes, mirrors, pictures, lamps, electronics, and glass furniture. All material and labor included within the package.
GOLD: White Glove Moving will professionally pack all furniture, mattresses, wardrobe boxes, mirrors, pictures, lamps, electronics, glass furniture + the kitchen & china. All material & labor included within the package.
PLATINUM: White Glove Moving will professionally pack the entire contents of the home. All material & labor included within the package.

If you need additional supplies beyond the chosen package they are available for purchase on move day.

Unless unpacking services are ordered, the client will be responsible for the unpacking their own boxes.

WHITE GLOVE MOVING & STORAGE (CARRIER) WILL PROVIDE THE FOLLOWING:

  • All labor and equipment required to execute the move.
  • Packing materials as described in your package.
  • Wrap and secure all furniture.
  • Transport all goods from origin to final destination
  • Removal of moving blankets from furniture and place all items in the appropriate room and area as per your direction at the destination.
  • Provide up to 30 days of free storage in transit at origin (from pickup date). Thereafter, storage costs will be based on $0.70 per cubic foot per month which will be pro-rated daily (customer will be required to complete and sign the storage in transit agreement at the time of the pick-up).

CUSTOMER (SHIPPER) RESPONSIBILITIES

  • Please DISCONNECT ALL electronics, i.e. Stereo, Computer, TV prior to the mover’s arrival.
  • Complete packing as indicated on estimate.
    All loose items must be boxed. White Glove will not transport the following: coins, jewelry, plants, ammunition, propane tanks, plastic bags and liquids.
  • Schedule the move and reserve an elevator (if applicable) with all buildings involved. In case your building requires a certificate of insurance please forward contact information to lisa@whiteglovemoving.us a minimum of 72 hours prior to the move. In the event there is more than one flight of stairs additional charges may apply.
  • Customer will be responsible for the payment of any parking tickets.
  • Determine your insurance option, and make prior arrangements if necessary with outside carrier. The valuation provided by White Glove Moving on the move day is $.60 per pound per article only. To purchase additional coverage, we recommend Baker International their website is www.bakerintl.com and our ID number with them is 11005. Insurance should be purchased a minimum of 3 days prior to your move.
  • Alert White Glove Moving immediately of any changes that may affect the agreement, including any changes in inventory, delivery address or delivery date. A rescheduling fee will apply for cancellations within 72 hours of move date.
  • Provide White Glove Moving with earliest available delivery date. We will be scheduling your move from your earliest delivery date possible. Average delivery times are: 1-7 business days within the same coast, 3-14 business days East Coast to Mid-West, and 7-21 business days for cross country deliveries.
  • In the event that there is no access for a tractor trailer an additional shuttle fee will apply.
    • All long distance deliveries are completed with a tractor trailer. If there is no access for a tractor trailer, a smaller truck needs to be rented to shuttle the items from the trailer to your home. We at White Glove do everything in our power to prevent using a shuttle, but occasionally it is necessary. There is no way to guarantee trailer access; even if your building or management company tells you it will not be a problem. We always leave the final decision up to our professional experienced drivers. They will assess and advise if they are able to safely use a tractor trailer to deliver the items.
    • Should a shuttle be needed for your delivery, the process of renting a truck and shuttling the items may extend the time needed that day for your delivery. Though we never like to inconvenience our customers, it is important that you remain available through the entire process of the delivery even if there may be a wait time of a few hours.
    • Please direct any questions on this matter to Sam at 201-705-1431 or sam@whiteglovemoving.us
  • Customer must be present for the duration of the move. If you are unable to be present, White Glove Moving must be alerted in advance so a 3rd party authorization form can be completed.
  • At least 60% of the balance must be paid upon pick-up in the form of cash, certified check, money order or credit card. If paying by money order, certified check or cash a 3% discount will apply towards the move. WE DO NOT ACCEPT PERSONAL CHECKS. We also accept Chase Quick Pay and offer the same discount as Cash. It is an online service that allows you to send money to someone enrolled only using an email address. Any Chase Quick Payments should be made by 9am on the day of the move to the email accounting@whiteglovemoving.us Any questions should be directed to the accounting department at 201-705-1992. We do not accept cards over the phone. Upon final delivery at the destination, cash, certified check, money order or credit card is due prior to unloading.
  • If you need to pay with your credit card and you will not be present with the card, please CLICK HERE for our Credit Card Authorization Form.
  • If you need to pay with a third party’s credit card (company credit card, friend or family member’s credit card), please CLICK HERE for our Third Party Credit Card Authorization Form.
  • If you are unable to be present for any part of your move, please CLICK HERE for our limited Power of Attorney form to authorize a third party (friend, family member etc.) to execute any and all shipping documentation, provide instruction, direction and make any and all necessary actions on behalf of you, the shipper.
  • The total cost of your move does not include gratuity. When deserving, our movers greatly appreciate your generosity.
  • Due to the high demand on the specified move date, if reservations are not made within 48 hours. Cost and availability are subject to change.
  • If any items are unable to be delivered at the destination due to working restrictions by the building or size limitations (ex. Item cannot fit in the elevator/staircase/doorway), please be advised that White Glove Moving will not be held responsible, and it is your responsibility to make alternate arrangements. If White Glove Moving performs additional services to accommodate for these arrangements on the day of the move, additional charges will be incurred. Re-delivery and storage charges may apply should for any reason, shipper be unable to accept the delivery.

WARNING: If a moving company loses or damages your goods, there are 2 different standards for the company’s liability based on the types of rates you pay. BY FEDERAL LAW, THIS FORM MUST CONTAIN A FILLED-IN ESTIMATE OF THE COST OF A MOVE FOR WHICH THE MOVING COMPANY IS LIABLE FOR THE FULL (REPLACEMENT) VALUE OF YOUR GOODS in the event of loss of, or damage to, the goods. This form may also contain an estimate of the cost of a move in which the moving company is liable for FAR LESS than the replacement value of your goods, typically at a lower cost to you. You will select the liability level later, on the bill of lading (contract) for your move. Before selecting a liability level, please read “Your Rights and Responsibilities When You Move,” provided by the moving company, and seek further information at the government website www.protectyourmove.gov

The valuation provided by White Glove Moving on the move day is $.60 per pound per article only. To purchase additional coverage, we recommend Baker International their website is www.bakerintl.com and our ID number with them is 11005. Insurance should be purchased a minimum of 3 days prior to your move.

IMPORTANT: When you elect Full Value Protection (FVP) or other coverage by Baker International; such includes 90 days storage in transits (SIT) coverage. The client is responsible for insuring the cargo past 90 days SIT. Client will need to notify their insurance contact through Baker International of your storage term/need and communicate directly with Baker International on what are your coverage options. White Glove Moving & Storage is not responsible for such coverage or supplemental coverage in excess of .60 cents per pound per article.

Baker International Insurance Coverage for Storage in Transit
Storage in Transit (SIT) means temporary storage when your household goods are in transit and temporarily detained (one example is if your home is not ready for move-in). SIT is a limited amount of time as described on movers bill of lading. If your goods are detained longer that the stipulated time your household goods will not be insured by Baker International. In order to maintain insurance coverage you must convert your goods to permanent storage insurance, and pay additional premiums. Goods must always be stored in an approved movers warehouse. There is no coverage if your goods are stored in a mini-warehouse, self-storage units, temporary residences, garage, etc.

Baker International Insurance Coverage for Permanent Storage
Permanent Storage means storage after your SIT period. Your goods are no longer insured under the original movers bill of lading. You must purchase permanent storage insurance prior to expiration of SIT period. If you do not purchase Permanent Storage Insurance your goods will not be insured.

IMPORTANT INFORMATION FOR YOUR LONG DISTANCE MOVE

When you choose a licensed Carrier, such as White Glove Moving & Storage, to perform your Interstate move, there is important information that must be provided to you relative to the Coverage options for your goods while in transit. While we take every precaution to ensure that nothing is damaged or missing during the move and most moves do go smoothly, accidents can happen and some items may be lost or damaged during shipment. Therefore, for your protection, we provide three options for Coverage of your goods, as follows;

OPTION 1 – RELEASED VALUE OF $.60/LB/ARTICLE VALUATION COVERAGE
Included in your move is free Valuation Coverage of $.60/lb/article for your entire shipment. This coverage is at no extra charge to you, and as such the protection is minimal. It is not insurance, and in the case of lost, destroyed, or damaged items, coverage is paid at the maximum rate of $.60/lb times the weight of any item that is lost/damaged. For example, a sofa weighing 100 lbs would be compensated at a maximum of $60.00 total in the event of loss or damage of any kind. There is no repair or replacement compensation with this Option. To select this coverage, you will sign a specific statement on the Bill of Lading agreeing to it prior to the start of the move.

OPTION 2 – THIRD PARTY INSURANCE COVERAGE
You may purchase an Insurance Policy directly from a third-party Insurance Company to provide for repair or replacement of any missing or damaged goods during your move and storage. This is actual first party “All Risk” Insurance that may be bought from either your homeowner’s/renter’s insurance company or an independent agent such as Baker International Insurance (Phone: 800.356.0093, www.BakerIntl.com). There are several deductibles levels available ($250, $500, or $1000), and the premiums are competitively priced. You will receive a Certificate of Insurance for this policy, and have full coverage for your shipment including Items of Extraordinary Value, Acts of God Coverage, and up to 90 days of coverage while in storage. This is the most comprehensive coverage offered in the industry for protecting household goods when moved by professional movers, and provides the best premium rates. Coverage must be purchased a minimum of 24 business hours in advance of your pick-up date, and we recommend that it be purchased further in advance for your convenience. Any claims would then be filed directly with Baker in the event of loss or damage.

OPTION 3 – FULL VALUE PROTECTION COVERAGE
You may purchase Full Value Protection coverage from your mover to cover repair or the value of lost/damaged items. This coverage is purchased directly from White Glove, and is NOT an insurance policy. In the case of damage or loss, it provides for repair of the item, replacement with a similar item, or cash settlement for the cost of repair or the current value of the item. There are various deductible options available ($0, $250, $500, $1000), and the cost is higher than the Insurance Coverage provided in Option 2. Further, it limits Items of Extraordinary Value to coverage of $100/lb if declared in writing with our Company prior to loading. It does not cover Acts of God Coverage, or any coverage during storage.

Full Value Protection Amount of Liability: (Optional)

Declared Value (value of shipment) $0

Deductible

$250

Deductible

$500

Deductible

$1000

Deductible

                              $0 to $6,000 $425.00 $350.00 $325.00 $270.00
$6,001 to $10,000 $430.00 $380.00 $331.00 $275.00
$10,001 to $25,000 $500.00 $425.00 $385.00 $320.00
$25,001 to $40,000 $595.00 $520.00 $470.00 $390.00
$40,001 to $75,000 $765.00 $700.00 $633.00 $530.00
$75,001 to $150,000 $1,350.00 $1,300.00 $1,150.00 $1,035.00

 

  • White Glove does not move; jewelry, watches, collectibles, coins, currency, deeds, bonds, documents, firearms, ammunition, perishable/dangerous/hazardous items, liquids, live plants, animals, or furs. Should these items become part of the shipment, Carrier is not liable for loss or damage to these items. For other items NOT listed above that are classified as Items of Extraordinary Value (any item worth $100/lb or more), they are not covered unless specifically listed on the High Value Inventory in writing by you prior to the move and counter-signed by our foreman, and then coverage is limited to $100/lb maximum per such item damaged or lost.
  • Packed By Owner: White Glove Moving & Storage, Inc. has no way of knowing the said contents/condition of boxes that were packed by the customer (shipper). Therefore, White Glove Moving & Storage, Inc. will not accept claims for a damaged item contained in a box that our personnel did not pack, unless of course there is clear and visible evidence that damage occurred during our handling.
  • High Value Items: Valuable items must be brought to the attention of your relocation consultant. Additional coverage is required for items whose individual value is over $5000.00
  • Important Documents/Items: White Glove Moving & Storage is not responsible for bills, account information, currency or money of any kind, passports, deeds, wills, notes, securities, stamps, precious stones, jewelry, medication, prescriptions or other similar items.
  • Electronics: unless there is clear and visible evidence of mishandling, White Glove is not responsible for functionality of all electronics.
  • Pressed Wood Items: White Glove Moving will not accept claims for any pressed wood item.